This product is available solely as a digital download. All sales are final, no refunding is available.
A digital download is unlike most purchases, a digital preset, after downloading, cannot be deactivated or returned which negates the ability to properly do a refund.
In any case. we will do anything to help you learn and grow in your use of presets to the best of our ability. Our facebook user group is also an incredible resource for seeking help in the use of our presets. We are happy to have you and help you in any way we can!
For product support please contact us at firstname.lastname@example.org.